Privacy Policy — Batik Club Multi‑Vendor Platform
Last Updated: 13 March 2026
Batik Club (“we”, “our”, “us”) operates an online multi‑vendor marketplace that allows independent sellers (“Vendors”) to list and sell their products to buyers (“Customers”). This Privacy Policy explains how personal data is collected, used, and managed on the platform. By using the Batik Club website, you agree to the terms described below.
1. Purpose of This Privacy Policy
This policy is designed to:
- Explain how customer data is handled
- Clarify the responsibilities of Vendors
- Clarify the limits of Batik Club’s responsibilities regarding transactions and product quality
- Outline roles of the platform developer and hosting provider in data processing and security
2. Vendor Responsibility for Listings and Products
Batik Club is a multi‑vendor marketplace, not a seller.
2.1 Full Vendor Responsibility
Each Vendor is fully responsible for:
- The accuracy of product descriptions
- Pricing, photos, specifications, and availability
- Legality and authenticity of products
- Compliance with Sri Lankan and international laws
- Order fulfilment, shipping, delivery, returns, and warranties
2.2 Liability for Product Issues
Batik Club does not manufacture, store, ship, inspect, or guarantee any products listed by Vendors.
All product‑related matters — including quality, defects, returns, refunds, exchanges, warranties, damages, or disputes — must be handled directly between the Customer and the Vendor.
Batik Club bears no responsibility or liability for:
- Product quality
- Misrepresentation
- Delivery delays
- Damages or losses
- Vendor actions
- Buyer’s purchase decisions
3. Customer Personal Data
3.1 Data Collected
The platform may collect:
- Account information (name, email, phone number)
- Order and transaction details
- Shipping details provided by the Customer
- Payment information (processed through third‑party gateways)
- Device and browsing data
3.2 Data Controller
All customer personal data is managed and processed by the platform developer, under strict confidentiality.
Batik Club’s role is limited to:
- Providing the platform interface
- Facilitating transactions
- Enabling communication between buyer and seller
3.3 Third‑Party Services
Payment processing, analytics, email delivery, and hosting may involve third‑party providers.
These providers have their own security and privacy standards that govern how your data is handled.
4. Data Security
4.1 Hosting Provider Responsibility
Platform security, server protection, and hosting infrastructure are maintained by the designated hosting provider.
This includes:
- Firewalls
- SSL encryption
- Server maintenance
- Data backups
- Network security
Batik Club is not responsible for hosting‑related security breaches, outages, or failures.
4.2 Developer Responsibility
The platform developer is responsible for:
- Software-level security
- Access control
- Application updates
- Bug fixes
- Data handling procedures
5. Communication Between Buyers and Sellers
Customers may need to contact Vendors for:
- Product inquiries
- Size/colour clarifications
- Delivery issues
- Returns, refunds, or disputes
Batik Club only facilitates communication when required but does not mediate or guarantee the outcome of any communication.
6. Payment Processing
Payments may be handled through trusted third‑party payment gateways.
Batik Club:
- Does not store credit card information
- Has no access to confidential banking details
- Cannot be held liable for payment gateway issues
7. Cookies & Tracking
We may use cookies to:
- Improve site performance
- Analyse traffic
- Personalize user experience
- Users can disable cookies via browser settings (may affect site functionality).
8. Third‑Party Links
The platform may include links to external websites or Vendor stores.
Batik Club does not control and is not responsible for the privacy practices of these websites.
9. Children’s Privacy
Our service is not intended for children under the age of 16.
We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
Batik Club reserves the right to update or modify this policy at any time.
Continued use of the platform indicates acceptance of the updated policy.
11. Contact Information
For privacy-related queries:
📩 support@batikclub.com (example placeholder)
For product-related queries:
Please contact the Vendor directly through the platform’s messaging system.